ANNOUNCEMENTS at Chelmsford & Dracut Pediatrics
WE'RE HIRING
Behavioral Health Care Manager
Job Description
About Chelmsford Pediatrics
Chelmsford Pediatrics, LLC is an independent pediatric primary care practice dedicated to delivering exceptional care to children and their families. We follow a whole-child model that supports physical, mental, behavioral, developmental, and educational well-being.
Through our Grow Well Center, we integrate behavioral health services directly within our pediatric setting to ensure coordinated, comprehensive care. Our team-based Collaborative Care Model (CoCM) emphasizes timely access, data driven, excellence, with provider engagement. Our practice culture values work-life balance.
Our multidisciplinary team includes 3 MDs, 3 NPs, 3 LMHCs, 1 LABA/Educational Specialist, 1 Care Manager (CoCM), and a dedicated team of nurses, phlebotomist, medical administrators, and billing professionals. Our physicians are affiliated with Tufts Medicine and Lowell General Hospital. We maintain close working relationships with psychiatry colleagues at Tufts Medicine Integrated Network, as well as medical specialists both locally and in tertiary care settings.
Behavioral Health Care Manager Position Overview
The Behavioral Health Care Manager (BHCM) is a core member of our Collaborative Care Model (CoCM) team. This team will also include the patient’s medical PCP, a psychiatric consultant, and licensed behavioral health clinicians (LHMC).
The BHCM is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers.
Responsible for carrying out effective care management for patients with behavioral health diagnoses, while also feeling comfortable with establishing new processes, communication systems, educational materials, and best practices alongside the behavioral health team and the providers. This person reports directly to the behavioral health lead.
This position is in person, full-time (roughly 40 hours per week) with typical days and hours being Monday– Friday, 9am-5/6pm, Saturdays and evenings as needed with approval, paid lunch and at both practice locations (Chelmsford & Dracut) and Grow Well Center (Dracut).
Essential Responsibilities
Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers.
- Screen and assess patients for common mental health and substance use disorders using validated screening tools.
- Facilitate patient engagement and follow-up care.
- Provide patient education about common mental health and substance use disorders and the available treatment options using approved psychoeducation materials.
- Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
- Work with patients to assess and address identified Social Needs such as food insecurity, transportation, and housing needs.
- Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g., problem-solving treatment or behavioral activation) as clinically indicated.
- Provide coaching interventions to promote symptom awareness and symptom reduction.
- Coordinate with larger systems on patient’s behalf, including when appropriate with schools, other medical providers, and/or family members.
- Participate in regularly scheduled (typically weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Caseload consultation reviews may be conducted by telephone, video, or in person.
- Track patient follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients.
- Document patient progress and treatment recommendations in EHR and other required systems to be shared with medical providers, psychiatric consultants, and other treating providers.
- In consultation with the other CoCM team members, LMHCs, & PCPs facilitate treatment plan changes for patients who are not improving as expected and/or who may need more intensive or specialized mental health care.
- Facilitate referrals for clinically-indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
- Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other interventions as appropriate.
- Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are preparing to be discharged from the caseload.
- Coordinate with existing clinic billing team members to bill for services.
- Perform all other duties and tasks as assigned to ensure efficiency and overall performance goals of the Practice.
- Adhere to the Practice employee handbook.
Training & Licensure Requirements
- Bachelor’s degree in social work, health and human services, psychology, or other physical health or mental health-related fields preferred. Equivalent experience will be considered in place of a degree on a case-by-case basis.
- The BHCM position does not require licensure.
Qualifications
- Demonstrated ability to collaborate and communicate effectively in a team setting.
- Ability to maintain effective and professional relationships both with patients and other members of the care team.
- A desire to improve behavioral health access and outcomes through innovative programs.
- Ability to work with patients virtually as well as in person.
- Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation) under guidance of Licensed Professional.
- Understanding of HIPAA regulations and ability to work while maintaining confidentiality and privacy in accordance with governing HIPAA regulations.
Benefits
- Competitive salary commensurate with experience
- Comprehensive medical benefits
- 401(k)
- Professional Development support
- Epic EMR training
- Free Parking
- Supportive, collaborative work environment
Equal Employment Opportunity
Chelmsford Pediatrics, LLC, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. Chelmsford Pediatrics, LLC is a practice focused on a positive work/life balance by providing an empowering and fulfilling work environment for all staff.
Chelmsford Pediatrics is committed to fostering an empowering and fulfilling workplace where staff can thrive professionally while maintaining a healthy work-life balance.
2026 FLU CLINICS
September 29 (1:00-5:00pm) @ Chelmsford Location
September 30 (1:00-5:00pm) @ Chelmsford Location
October 17 (9:00-12:00pm) @ Chelmsford Location
Protect yourself and your loved ones this flu season
call our office today to schedule your appointment!
☎️ [978-256-4363]
This clinic is for current patients only
2024 MHQP PATIENT EXPERIENCE AWARD!!
2023 BEST OF CHELMSFORD PEDIATRICIAN AWARD!!!
Effective 1/1/2025
Attention: Tufts Health Direct Plans
We will be out of network for the Tufts Health Direct plans offered on the Massachuesetts Health Connector as of 1/1/2025. This affects our participation in all Tufts Health "Direct" products offered on the Massachusetts Health Connector.
Mask Policy
Masks Optional Policy Begins May 12, 2023
Chelmsford & Dracut Pediatrics clinical leaders have determined it is safe to shift from a mandatory to an optional masking policy at all facilities across our health system beginning Friday, May 12, 2023. This decision is aligned with our statewide clinical community and the Massachusetts Department of Public Health, and many of our peer institutions have implemented a similar policy.
Patients are still required to wear a mask if they:
- Have a fever or other flu-like symptoms
- Fever of chills
- Cough, congestion, or runny nose
- Vomiting or diarrhea
- New skin rash (with fever)
- You are diagnosed with or exposed to COVID-19 within 10 days of an appointment.
Masks will still be available at our offices. These stations are located at our reception locations. Nurses and providers may also provide masks when necessary. Our mask can be worn by itself or over your home mask.
- If you would like to request that clinical staff mask during your visit, please let our reception team know.
Please review the frequently asked questions document for additional information regarding this new policy.
Learn more about what the ending of the Public Health Emergency means.
Please note: Broader masking may be needed again in the future. We will inform you if our policies change.
If you have questions or concerns, please ask for the office manager. We hope you have a healthy and safe spring.
Physician-Patient Relationship Termination
Effective: 7/31/2024
- Financial Obligation: Failure to meet financial obligations to Chelmsford Pediatrics, LLC and Dracut Pediatrics, regarding care provided or to cooperate with payment processes consistent with the practices payment policies.
- Clinic: Doctor of Medicine, Nurse Practitioner, Nurse & Lab
- Attendance, No Shows, & Canceled Appointments: Consistent or repeated failure to keep appointments without good cause and/or without notice of intent to cancel appointments. Termination of the relationship may occur with the goal of assuring appropriate continuity of care for the patient. When a patient cancels appointments on a repetitive basis without cause or enough notice, quality and continuity of care are adversely impacted, office schedules are disrupted, and it impedes other patients’ appointments. In order to decrease the incidence of such cases, a no-show fee will be applied to the patients account.
- No Show – A “no show” is considered by not attending a scheduled appointment without alerting the office. Patients may be responsible for $35.00 for each “no show.” Considerations will be given for emergency situations.
- Behavioral Health: Licensed Mental Health Counselor (LMHC) or Licensed Applied Behavior Analysis (LABA)
- Attendance, No Show, & Canceled Appointments: Any patient missing three consecutive scheduled appointments without communication will be discharged from mental health treatment. The patient is not discharged from clinic or the practice but will be discharged from behavioral health services. Considerations will be given for patients to be put on a waitlist.
- Late Cancellation – Patients may be responsible for $35.00 for each appointment not canceled within a 24-hour (about 1 day) timeframe. Considerations will be given for emergency situations.
- No Show – A “no show” is considered by not attending a scheduled appointment without alerting the office or therapist to cancel it. Patients may be responsible for $50.00 for each “no show.” Considerations will be given for emergency situations.
- Age Out: When a patient reaches the age of 26 they will no longer be eligible to have a pediatric doctor as their primary care physician according to the American Academy of Pediatrics. Providers will work with young adult patients ages 21-22 years old to start to plan their transition to an appropriate adult medicine provider.
Behavioral Health Patient Consent & Agreement
Effective: 7/31/2024
Consent for Treatment:
I hereby consent to the behavioral health treatment provided by Chelmsford Pediatrics LLC. I authorize the mental health care services deemed necessary to address the needs of myself and my child[ren] including but not limited to, individual therapy, group therapy, and crisis intervention.
I agree to participate in a comprehensive intake assessment when beginning behavioral health treatment with Chelmsford Pediatrics LLC. I agree to provide accurate and complete information surrounding mental health symptoms and challenges including medication and hospitalizations.
Confidentiality:
I understand that information about the client, including session notes, will be kept confidential. I understand that records and information about the patient’s mental health treatment will not be released without consent and a signed release of information form.
I understand there are limits of confidentiality to protect the patient and others.
Limits of Confidentiality:
I understand that therapists are mandated reporters meaning that they are legally required to report certain information to authorities:
- Learned or suspected abuse or neglect.
- If a patient is under 18 and there is reported/suspected abuse, the therapist must notify child protective services (DCF).
- If a vulnerable or dependent adult reports abuse or abuse is suspected, therapists are required to report to the Disabled Persons Protection Commission (DPPC).
- Threats to cause harm to another person.
- Threats to harm themself including planned suicide attempts and/or recent self-injurious behavior.
Consent to Electronic Communications:
I consent to receive voicemails/emails regarding upcoming appointments and scheduling needs.
- I consent to receive Teletherapy services and understand that telehealth services involve the communication of my mental health information in an electronic or technology-assisted format. I understand that there are potential risks associated with the use of telehealth including but not limited to:
- Disruption of transmission by technology failures
- Interruption and/or breaches of confidentiality by unauthorized persons
- Limited ability to respond to emergencies
I understand that the limits of confidentiality also apply to Teletherapy services (i.e., mandatory reporting of child, elder, or vulnerable adult abuse, danger to self-and/or others.) By agreeing to receive Teletherapy services, I agree to attend video sessions in a safe and confidential location within the state of Massachusetts.
Attendance, No Show, and Late Cancellation Policies:
I understand that by signing this form I am responsible for attending scheduled appointments and maintaining consistent engagement with mental health services. Any patient missing three consecutive scheduled appointments without communication will be discharged from mental
health treatment.
- Late Cancellation – Patients may be responsible for $35.00 for each appointment not canceled within a 24-hour (about 1 day) timeframe. Considerations will be given for emergency situations.
- No Show – A “no show” is considered by not attending scheduled appointment without alerting the office or therapist to cancel it. Patients may be responsible for $50.00 for each “no show.” Considerations will be given for emergency situations.
Patient Code of Conduct:
Chelmsford Pediatrics is committed to providing high quality medical and mental health care. We strive to provide a safe, caring, and inclusive environment for both patients and care providers.
I understand that services may be terminated if any of the following occur:
- Offensive comments about others’ race, accent, religion, gender, sexual orientation, or other personal traits
- Refusal to see a clinician or other staff member based on these personal traits
- Physical or verbal threats and assaults
- Sexual or vulgar words or actions
- Disrupting another patient’s care or experience
Dedication
Chelmsford & Dracut Pediatrics was founded in 1954 by Dr. Donald Berman.
We honor the continuing memory of our founder, Dr. Donald Berman – Scholar, physician, educator and leader – who founded Chelmsford & Dracut Pediatrics in 1954 and served this community for over 50 years. We strive to offer the same compassionate care to new generation of families.
